Effective Date: June 15, 2026
These Terms & Conditions (“Terms”) govern your use of https://www.shoreandsterling.com and the cleaning services provided by Shore & Sterling Cleaners (“we,” “us,” or “our”). By booking a service or using our Site, you agree to these Terms.
1. Services
We provide residential and/or commercial cleaning services in [Service Area]. The specific scope, frequency, and price of your service will be confirmed at the time of booking. We reserve the right to decline or reschedule service at our discretion.
2. Booking & Access
You are responsible for providing safe and reasonable access to the property at the scheduled time. If our team cannot access the property, a lockout/late fee may apply (see the Cancellation & Refund Policy).
3. Pricing & Payment
Prices are quoted based on the information you provide about the property and service. If actual conditions differ significantly (size, condition, scope), we may adjust the quote and will notify you before proceeding. Payment is due [at the time of service / per the terms stated at booking].
4. Your Responsibilities
To allow us to perform the service safely and effectively, please secure pets, store away valuables and fragile items, and inform us of any hazards or special instructions in advance.
5. Satisfaction
If you are not satisfied with any part of your cleaning, contact us within ⚠️ [24 hours] (confirm with owner) and we will return to re-clean the affected areas at no additional charge. See the Service Disclaimer for limitations.
6. Cancellations
Cancellations and rescheduling are governed by our Cancellation & Refund Policy.
7. Limitation of Liability
To the fullest extent permitted by law, Shore & Sterling Cleaners is not liable for indirect, incidental, or consequential damages. Our total liability for any claim is limited to the amount paid for the specific service in question. (See the Service Disclaimer for details on property and damage matters.)
8. Governing Law
These Terms are governed by the laws of Illinois, without regard to conflict-of-law principles.
9. Changes
We may update these Terms at any time. Continued use of our services constitutes acceptance of the current Terms.
10. Contact
Shore & Sterling Cleaners · contact@shoreandsterling.com · (224) 808-4707